AirSelfie Support
AirSelfie Support

All articles

GENERAL FAQsUpdated 9 months ago

How high can the AIR NEO Fly?

AIR NEO Flight range is up to 20m

Is there an age limit for this device?

Not suitable for children under 14 years of age. Small parts. Choking hazard.

Where can I fly my AIR NEO?

Starting and flying the AIR NEO is strictly forbidden near high voltage poles, railway tracks, roads, swimming pools or open water. Only operate under good visibility and calm weather conditions. Irreversible damage may be caused if sand or dust gets into the product. Should this occur, your product may not function as intended.  

Is there a warranty for this product?

Without prejudice to any applicable statutory warranty, AirSelfie warrants that the article will be free from defects in material and workmanship for a period of 12 months from the initial date of purchase (excluding consumables that are warranted during 6 months from the initial date of purchase) upon presentation of proof of purchase to the retailer. 

Which app is compatible with AIR NEO?

The AirSelfie App is compatible with the AIR NEO, AIR NEO is NOT compatible with the AirSelfie2 App.

How much storage does the AIR NEO have?

The AIR NEO has 16gb of storage available. AIR NEO also comes with a Micro SD card slot.


Does this work specifically for Android or IOS? 

The AIR NEO works on both operating systems.


What's the battery life like - how long can it fly before needing to be recharged?

The AIR NEO can fly for 6 minutes before needing to be recharged again. It takes 50 minutes for the AIR NEO to be recharged fully from zero power.


Is the camera protective from falls and from what height?  

Informally we have tested from a 10ft drop with no damage to the device.


Is there any video stabilization to make up for the small size and weight and wind?

We do not use Video Stabilization - most of our users prefer to edit and stabilize their videos in 3rd party apps.


What improvements have been made from the older models?

 Autofly - Autonomous pictures and video, no controller needed.

The AIR NEO has a far upgraded camera (2k video) the AIR NEO has been remodeled with a sturdier structure, no more problems with propellers falling off or getting damaged. This also ensures that the AIR NEO has very stable flight.


The AIR NEO has a flight range of 65ft and has a flight time of 6 minutes per flight. The AIR NEO provides 16gb of data storage compared to the 8gb of the AIR PIX and the AIR NEO also has a longer battery lasting time.

The major and coolest feature is that AIR NEO comes with 4 autonomous flight modes compared to the AIR PIX's singular automatic flight mode. This means that you can capture videos and pictures in 4 different ways without using your phone as the AIR PIX would require.

SAFETY PRECAUTIONS AND MAINTENANCE 

This product is designed for recreational and leisure purposes. 

The pilot must always maintain direct visual contact with the product and monitor its trajectory.

This product must be used in accordance with the civil aviation regulations in your country. Not suitable for children under 14 years of age. Small parts. Choking hazard. 

Do not fly near your face to avoid injuries. 

Risk of eye injuries. Do not throw or hold any objects in the rotating rotor. Hands, hair and loose clothes must be kept away from the propeller (rotor). 

Do not touch the rotating rotor. 

Do not change or modify anything on the product. 

Caution: Do not start up and fly when persons, animals or obstructions are within the flying range of the product. Flight range: up to 20m. 

Before first use: Read the manual. Flying this product requires skill and practice. 

Note for adult supervisors: Check if the product is assembled as described. 

Start and fly only when the area is appropriate for the intended use (free area, no obstructions) and only within direct visual contact.


Starting and flying the AIR NEO is strictly forbidden near high voltage poles, railway tracks, roads, swimming pools or open water. Only operate under good visibility and calm weather conditions. Irreversible damage may be caused if sand or dust gets into the product. Should this occur, your product may not function as intended. 


The observer should maintain visual contact with the device at all times and be able to take over the controls quickly to avoid collision or ensure a safe trajectory


All elements in the box must be removed by a competent adult. To be used under the direct supervision of an adult. Do not use AIR NEO in other areas than private grounds. Do NOT open or modify the product or change any components




HELPFUL HINTS


Clean the product with a slightly damp sponge - do not submerge the product into water. Protect from rain, snow and damp. Keep away from fire.


WARRANTY


Without prejudice to any applicable statutory warranty, AirSelfie warrants that the article will be free from defects in material and workmanship for a period of 12 months from the initial date of purchase (excluding consumables which are warranted during 6 months from the initial date of purchase) upon presentation of proof of purchase to the retailer.


Do not return to retailer. Return to AirSelfie. During contractual warranty period, any defective product should be returned in its original packaging to the AirSelfie after-sales service. After inspection of the product, AirSelfie will, at its sole discretion, either repair or replace the defective part or product, excluding any other indemnification or any nature.


AirSelfie’s warranty does not cover:


Defects due to damage caused by an accidental collision or fall; defects due to abnormal use of the product or if spare parts have been installed without following the recommendations and instructions provided by AirSelfie; if the AirSelfie has been customized by the end-user the warranty is not applicable; defects caused by repairs carried out be the enduser or an unauthorized third party; defects due to the use of spare parts not provided by AirSelfie; defects caused by any reason other than a defect in material or workmanship; the gradual power loss of the AirSelfie rechargeable battery over time which does not constitute as a defect in material or workmanship.


If, upon technical testing being carried out, any product is found non-defective, we reserve the right to return such product to the sender at the sender’s cost and to levy a charge to cover AirSelfie’s technical testing fees.


Upon expiration of the 12-month warranty period or if the defect is not covered by the warranty, any defective product can be returned to AirSelfie’s after-sales service to be repaired or for a defective part to be replaced at the sender’s cost. Repair will be carried out only after acceptance of the corresponding quotation. Except in relation to consumables, spare parts are subject to a 12-month warranty and are subject to the same terms and conditions as those described above. The warranty does not cover: damage to all articles, including devices used to operate the AirSelfie. 

Was this article helpful?
Yes
No
Powered by